Expian has announced a partnership with Historic Royal Palaces, which will provide admission and membership solutions across all the historic sites in its care for the next five years.
Attractions include the Tower of London as well as Hampton Court Palace, Kensington Palace, Banqueting House in Whitehall, Hillsborough Castle & Gardens in Northern Ireland and Kew Palace.
Expian will revolutionise the way Historic Royal Palaces sells tickets with all-in-one mobile point of sale (POS) solutions so staff can deliver full customer service, anywhere. This will include managing sales, lookup, ticket delivery, payment and scanning from their pocket. Historic Royal Palaces will also be able to sell and manage memberships and the Expian platform will assign discounts for members and patrons on specific products. The API-first system will integrate with the organisation’s digital infrastructure to streamline administration and support admissions management, CRM and business reporting.
Visitors will be able to add extras including suggested events, merchandise, audioguides and more at the point of booking. Through the customer portal feature, visitors will easily amend bookings, manage memberships and cancel bookings too, so they can update and place new bookings at their convenience. Trade partners will also be able to reserve and book directly via a portal or through a direct API integration.
Yiannis Maglaras, Managing Director at Expian said, “We are thrilled to support such a prestigious collection of historic landmarks. Admission income is the most significant source of income for Historic Royal Palaces and our first-of-its-kind platform will not only facilitate ticket sales but also enable visitors to view and add a range of appealing products to their basket, as well as upselling events, membership, donations and gift aid. These historic attractions remain popular with people from the UK and across the globe and we want to help Historic Royal Palaces make visits even more special, while generating the income that will conserve these iconic sights for future generations.”
Aideen Flynn, Head of Ticketing and Systems Strategy at Historic Royal Palaces said, “We are excited to be partnering with this innovative young company and are impressed with their ability to meet our complex and wide-ranging requirements. As a charity for everyone, we were particularly keen to find a partner that focuses on customer experience across all channels and can provide solutions that enable us to serve the needs of our different audiences.
“We will start a phased transition early in 2024, and just a few of the benefits we’re looking forward to are the introduction of mobile point of sale and providing a seamless journey for our audiences, both online and onsite. Enabling visitors to manage their bookings, reservations and memberships online will provide a fantastic user experience and we look forward to welcoming even more people to our sites as a result of these changes.”
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