AC Group is currently seeking a Luxury Travel Consultant to join their team. In November 2016, the AC Group launched a new luxury division, appropriately referred to as ‘AC Luxe’. The focus of this division is on high-end luxury travel for the Corporate, Family and Individual traveler. Providing fully tailor made itineraries consisting of luxury hotels along with indulgent and, very often, unique ground services experiences. AC Luxe will provide a bespoke customer experience to a discerning clientele.
Key responsibilities:
- Responsible for ensuring that all duties are carried out with extremely high attention to detail and that levels of service offered from initial quote stage to final confirmations and beyond, are second to none.
- Deal with initial enquiries from clients in a timely manner by offering regular updates and same day acknowledgements.
- Work to deadline collating bespoke and detailed itineraries that exactly match the client’s needs and profile, that are then sent to clients within 48 hours or less of initial contact.
- Proficiency to offer suitable alternatives in terms of hotels and services where originally requested options are not available.
- Maximise revenues by seeking to convert all enquiries and following up accordingly with clients once initial offers have been sent. Thereafter actively seeking opportunities to re-quote.
- Recognising and maximising on all opportunities to upsell.
- Negotiate competitive rates with suppliers where contracts are not held or with a view to renegotiating ad hoc with contracted suppliers for particular pieces of business as necessary.
- Liaise with suppliers to check availability and ultimately book and confirm all aspects of travel.
- Ensure that all reservations are added accurately into the operating system, ‘Tourplan’.
- Ensure all hotels and services are reconfirmed as necessary prior to client’s arrival.
- Dealing with ground operations as well as hotels, event bookings and tickets and be at the full disposal with total commitment and a real motivation.
- Liaise with Sales and Contracting where necessary, with a view to assisting with sales and advise where contracted product may be required.
- Hold an emergency phone for seven days, to handle any guest ‘on the road’ enquiries or challenges. This phone rotates within the team.
Key skills & experience:
- Previous experience and knowledge of booking hotels and itineraries in the UK, France and Ireland.
- Strong attention to detail and high levels of accuracy.
- Excellent customer service skills with an approach that consistently seeks to go above and beyond.
- Very strong ability to negotiate and persuade with both suppliers and clients.
- An empathetic ability to listen and thereafter communicate effectively and articulately.
- Extremely organized with an unflappable approach that can successfully multi-task is a real must.
- Has the approach of a self-starter that takes real pride in their work while still enjoying and recognizing the importance of being part of a team.
- A positive outlook with a flexible approach that actively seeks out solutions.
- A quick learner of new IT tools and operating systems is essential.
- The candidate must live in UK already. The company do not sponsor visas for these positions.
How to apply: please send your CV and cover letter to Mafalda Teixeira.
About AC Group: Established in 1999, AC Group is an award-winning London based Destination Management Company offering ad hoc, special interest, series and incentive leisure group tours, as well as being one of the regions leading bespoke luxury travel operations. The AC Group offers a one-stop-shop, multi-channel booking solution for accommodation, services, transport and unique travel experiences found throughout Great Britain & Ireland and France.
