The Old Royal Naval College is one of London’s most popular attractions, at the heart of Maritime Greenwich World Heritage Site, welcoming 1.4 million visitors annually. This is a truly exciting time to join the organisation as they embark on a transformation to become a cultural destination.
The Greenwich Foundation for the Old Royal Naval College is looking to appoint several new Visitor Experience Assistants to the Visitor Experience & Retail Team. New recruits will help and engage with visitors to meet ambitious visitor and sales targets. They are looking for pro-active and customer-focused individuals with excellent sales and interpretation skills, who are at ease working with the public.
You will need to be a confident communicator and be able to respond quickly and positively in a changing environment. Being flexible in approach will be essential, as you will be engaging with visitors in a variety of ways across the site.
Visitor Experience Assistants will be expected to maintain a high-level of knowledge about the Old Royal Naval Collee and its history, retail products, and ticketing offers, so a natural sense of curiosity or a love of learning will be required. You will demonstrate excellent communication and inter-personal skills, as well as the ability to work effectively as part of a team. You will have proven customer service experience, ideally in a museum or heritage site.
Key requirements:
- Ability to work effectively in small teams, quickly building positive working relationships.
- Exceptional customer care skills.
- Highly motivated and proactive, with excellent interpersonal skills.
- Calm under pressure, flexible, friendly and helpful.
- Confident speaking to the public; conveying stories and information.
How to apply: applicants should apply by submitting a CV and covering letter (2 pages maximum), outlining how they fulfil the requirements of the person specification. Please send your application via email.
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